A support procedure starts by reporting the error to us. Please send a e-mail to firstname.lastname@example.org, or fill in our Tech Support contact form: http://www.wepresentwifi.com/contact-support.html
Please specify the following information:
- Model Name
- Serial number of the wePresent model (Found on the bottom of the device)
- Current Firmware Version
- Current App or Software version
- Clear error description (What doesn't work, what is tried to resolve the issue already)
- Date of purchase
Our support team will determine if the problem can be resolved remotely.
If an RMA procedure is needed, our support team will issue an RMA form and RMA number to you for returning the product.